Privacy Policy
Privacy Policy
Effective: May 25th 2018
Welcome
to the privacy notice of Bisley Removal Services Ltd.
Bisley
Removal Services Ltd respects your privacy and is committed to protecting your
personal data. This privacy notice will inform you as to how we look after your
personal data and tell you about your privacy rights and how the law protects
you.
1.
IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE
OF THIS PRIVACY NOTICE
This
privacy notice aims to give you information on how Bisley Removal Services Ltd collect
and processes your personal data and information when you invite us to submit a
quotation and/or enter into a contract with us, including any data you may
provide.
CONTROLLER
Bisley
Removal Services Ltd is the controller and responsible for your personal data.
We
have appointed a data protection officer (DPO) who is responsible for
overseeing questions in relation to this privacy notice. If you have any
questions about this privacy notice, including any requests to exercise your
legal rights, please contact the Data Protection Officer using the details set
out below.
CONTACT
DETAILS OF DATA PROTECTION OFFICER (DPO)
Full
name of legal entity: Bisley Removal Services Ltd
Name
of Data Protection Officer: Cavan Grainger
Postal
address: Unit 7 Bullhousen Farm, Shaftesbury Road,
Bisley, Woking, Surrey. GU24 9EW
Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone Number: 01483 489611
You
have the right to make a complaint at any time to the Information
Commissioner's Office (ICO), the UK supervisory authority for data protection
issues (www.ico.org.uk). We
would, however, appreciate the chance to deal with your concerns before you
approach the ICO so please contact us in the first instance.
CHANGES
TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
The
data protection law in the UK will change on 25 May 2018. See attached titled
General Data Protection Regulation (GDPR).
It is
important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your relationship
with us.
2. THE
DATA WE COLLECT ABOUT YOU
Personal
data, or personal information, means any information about an individual from
which that person can be identified. It does not include data where the
identity has been removed (anonymous data).
We may
collect, use, store and transfer different kinds of personal data about you
which we have grouped together follows:
- Identity Data
includes first name, last name and title.
- Contact Data
includes billing address, home address, email address and telephone
numbers.
- Contact Data of
third party for additional contacts; includes first name, last name, telephone
number and email address
- Financial Data
includes bank accounts.
- Personal data
which will be used in accordance with this privacy notice.
We do
not collect any Special Categories of Personal Data about you (this includes
details about your race or ethnicity, religious or philosophical beliefs, sex
life, sexual orientation, political opinions, trade union membership,
information about your health and genetic and biometric data). Nor do we
collect any information about criminal convictions and offences.
IF YOU
FAIL TO PROVIDE PERSONAL DATA
Where
we need to collect personal data by law, or under the terms of a contract we
have with you and you fail to provide that data when requested, we will not be
able to perform the contract we have or are trying to enter into with you (for
example, to provide you with removal/transport or storage services). In this
case, we may have to cancel the contract you have with us but we will notify
you if this is the case at the time.
3. HOW
IS YOUR PERSONAL DATA COLLECTED?
Bisley
Removal Services Ltd will collect
information that you provide when communicating either verbally or electronically.
Some of this information will include personal data, (such as your email
address, phone numbers and address which we use to communicate with you).
We use
different methods to collect data from and about you including through:
- Direct interactions.
You may give us your Identity, Contact and Financial Data by filling in
forms or by corresponding with us by post, phone, email or otherwise. This
includes personal data you provide when you:
- apply for our removal
services;
- supply
emergency contact information
- give us some
feedback.
4. HOW
WE USE YOUR PERSONAL DATA
We
will only use your personal data when the law allows us to. Most commonly, we
will use your personal data in the following circumstances:
Bisley
Removal Services Ltd does not
collect data in order to advertise or resell to 3rd parties. We are compliant
with GDPR and you have our assurance that we will never pass on your details to
3rd parties except for:
- Where we need
to perform the contract, we are about to enter into or have entered into
with you.
- Where it is
necessary for our legitimate interests (or those of a third party) and
your interests and fundamental rights do not override those interests.
- Where we need
to comply with a legal or regulatory obligation.
Please
visit ico.co.uk to
find out more about the types of lawful basis that we will rely on to process
your personal data.
PURPOSES
FOR WHICH WE WILL USE YOUR PERSONAL DATA
We
have set out below, in a table format, a description of all the ways we plan to
use your personal data, and which of the legal basis we rely on to do so. We
have also identified what our legitimate interests are where appropriate.
PURPOSES
FOR WHICH WE WILL USE YOUR PERSONAL DATA
Purpose/Activity |
Type of data |
Lawful basis for processing
including basis of legitimate interest |
To register you as a potential client |
(a) Identity |
Performance of a contract with you |
To process and deliver your obligations
to us including: |
(a) Identity |
(a) Performance of a contract with
you |
To manage our relationship with you
which will include: |
(a) Identity |
(a) Performance of a contract with
you |
To enable you to complete a survey
and give feedback |
(a) Identity |
(a) Performance of a contract with
you |
To administer and protect our
business (including troubleshooting, data analysis, testing, system
maintenance, support, reporting and hosting of data) |
(a) Identity |
(a) Necessary for our legitimate
interests (for running our business, provision of administration and IT
services, network security, to prevent fraud and in the context of a business
reorganisation or group restructuring exercise) |
CHANGE
OF PURPOSE
We will
only use your personal data for the purposes for which we collected it, unless
we reasonably consider that we need to use it for another reason and that
reason is compatible with the original purpose. If you wish to get an
explanation as to how the processing for the new purpose is compatible with the
original purpose, please contact us.
If we
need to use your personal data for an unrelated purpose, we will notify you and
we will explain the legal basis which allows us to do so.
Please
note that we may process your personal data without your knowledge or consent,
in compliance with the above rules, where this is required or permitted by law.
5.
DISCLOSURES OF YOUR PERSONAL DATA
We may
have to share your personal data with the parties set out below for the
purposes set out in the table in paragraph 4 above.
- Selected
external third parties for the purpose of fulfilling the terms of contract
with you.
- Third parties
to whom we may choose to sell, transfer, or merge parts of our business or
our assets. Alternatively, we may seek to acquire other businesses or
merge with them. If a change happens to our business, then the new owners
may use your personal data in the same way as set out in this privacy
notice.
- We require all
third parties to respect the security of your personal data and to treat
it in accordance with the law. We do not allow our third-party service
providers to use your personal data for their own purposes and only permit
them to process your personal data for specified purposes and in
accordance with our instructions.
6.
INTERNATIONAL TRANSFERS
Bisley
Removal Services Ltd does not involve third parties based outside the European
Economic Area (EEA).
7.
DATA SECURITY
We
have put in place appropriate security measures to prevent your personal data
from being accidentally lost, used or accessed in an unauthorised way, altered
or disclosed. In addition, we limit access to your personal data to those
agents, contractors and other third parties who have a business need to know.
They will only process your personal data on our instructions and they are
subject to a duty of confidentiality.
We
have put in place procedures to deal with any suspected personal data breach
and will notify you and any applicable regulator of a breach where we are
legally required to do so.
8.
DATA RETENTION
HOW
LONG WILL YOU USE MY PERSONAL DATA FOR?
We
will only retain your personal data for as long as necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any
legal, accounting, or reporting requirements.
To determine
the appropriate retention period for personal data, we consider the amount,
nature, and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those purposes through
other means, and the applicable legal requirements.
Details
of retention periods for different aspects of your personal data are available
in our retention policy which you can request from us by contacting us.
In
some circumstances you can ask us to delete your data: Please Contact Us
for further information.
9.
YOUR LEGAL RIGHTS
Under
certain circumstances, you have rights under data protection laws in relation
to your personal data. Please see definitions in glossary:
- Request access to
your personal data.
- Request
correction of your personal data.
- Request erasure
of your personal data.
- Object to
processing of your personal data.
- Request
restriction of processing your personal data.
- Request
transfer of your personal data.
- Right to withdraw
consent.
- If you wish to
exercise any of the rights set out above, please contact us.
NO FEE
USUALLY REQUIRED
You
will not have to pay a fee to access your personal data (or to exercise any of
the other rights). However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive. Alternatively, we may refuse to
comply with your request in these circumstances.
WHAT
WE MAY NEED FROM YOU
We may
need to request specific information from you to help us confirm your identity
and ensure your right to access your personal data (or to exercise any of your
other rights). This is a security measure to ensure that personal data is not
disclosed to any person who has no right to receive it. We may also contact you
to ask you for further information in relation to your request to speed up our
response.
TIME
LIMIT TO RESPOND
We try
to respond to all legitimate requests within one week. Occasionally it may take
us longer than a week if your request is particularly complex or you have made
a number of requests. In this case, we will notify you and keep you updated.
10.
GLOSSARY
LAWFUL
BASIS
Legitimate
Interest means the interest of our business in conducting and managing our
business to enable us to give you the best service/product and the best and
most secure experience. We make sure we consider and balance any potential
impact on you (both positive and negative) and your rights before we process
your personal data for our legitimate interests. We do not use your personal
data for activities where our interests are overridden by the impact on you
(unless we have your consent or are otherwise required or permitted to by law).
You can obtain further information about how we assess our legitimate interests
against any potential impact on you in respect of specific activities by contacting us
Performance
of Contract means processing your data where it is necessary for the
performance of a contract to which you are a party or to take steps at your
request before entering into such a contract.
Comply
with a legal or regulatory obligation means processing your personal data where
it is necessary for compliance with a legal or regulatory obligation that we
are subject to.
EXTERNAL
THIRD PARTIES
- Service
providers acting as processors based inside or outside the EEA who provide
IT and system administration services.
- Professional
advisers acting as processors or joint controllers including lawyers,
bankers, auditors and insurers based in the EEA who provide consultancy,
banking, legal, insurance and accounting services.
- HM Revenue
& Customs, regulators and other authorities acting as processors or
joint controllers based in the United Kingdom who require reporting of
processing activities in certain circumstances.
- Third party
processors including fraud prevention agencies, communication tools or
systems, printers, analytical tools or data storage companies.
YOUR
LEGAL RIGHTS
You
have the right to:
- Request access
to your personal data (commonly known as a 'data subject access request').
This enables you to receive a copy of the personal data we hold about you
and to check that we are lawfully processing it.
- Request
correction of the personal data that we hold about you. This enables you
to have any incomplete or inaccurate data we hold about you corrected,
though we may need to verify the accuracy of the new data you provide to
us.
- Request erasure
of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to process
it. You also have the right to ask us to delete or remove your personal
data where you have successfully exercised your right to object to
processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply
with local law. Note, however, that we may not always be able to comply
with your request of erasure for specific legal reasons which will be
notified to you, if applicable, at the time of your request.
- Object to
processing of your personal data where we are relying on a legitimate interest
(or those of a third party) and there is something about your particular
situation which makes you want to object to processing on this ground as
you feel it impacts on your fundamental rights and freedoms. You also have
the right to object where we are processing your personal data for direct
marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your information which override
your rights and freedoms.
- Request
restriction of processing of your personal data. This enables you to ask
us to suspend the processing of your personal data in the following
scenarios: (a) if you want us to establish the data's accuracy; (b) where
our use of the data is unlawful but you do not want us to erase it; (c) where
you need us to hold the data even if we no longer require it as you need
it to establish, exercise or defend legal claims; or (d) you have objected
to our use of your data but we need to verify whether we have overriding
legitimate grounds to use it.
- Request the
transfer of your personal data to you or to a third party. We will provide
to you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this right
only applies to automated information which you initially provided consent
for us to use or where we used the information to perform a contract with
you.
- Withdraw
consent at any time where we are relying on consent to process your
personal data. However, this will not affect the lawfulness of any
processing carried out before you withdraw your consent. If you withdraw
your consent, we may not be able to provide certain products or services
to you. We will advise you if this is the case at the time you withdraw
your consent.
UPDATES
TO OUR NOTICE
We may
update this Notice periodically and without prior notice to you to reflect
changes in our personal data practices or relevant laws. We will post the
updated version onto our website and indicate at the top when it was most
recently updated.
Our
website can be visited at www.bisleyremovals.co.uk